University Ombuds

The University Ombuds program at UNC Charlotte is a confidential, independent, impartial, and informal resource for faculty, staff, and graduate students to informally work through challenging workplace problems, dilemmas and conflicts. The University Ombuds uses a number of interest-based techniques to help prevent problems from escalating and empower faculty, staff, and find productive, collaborative solutions to their own problems when appropriate.  The Ombuds can often help by providing an unbiased, non-judgmental listening ear to understand the situation, clarifying issues, by being a thought partner in exploring a full range of possible options, thinking through the pros and cons of the various choices, and helping visitors come to a decision on how they’d like to proceed. The ombuds also provides feedback on emerging or systemic concerns and recommendations for positive change to University policies and practices when appropriate.